Shipping Policy

Thank you for shopping with VUELUME. We aim to deliver your eyewear safely and within the estimated timeframes outlined below.

1. Order Processing and Handling Time

Processing Time:

Orders are processed within 1–2 business days, Monday through Friday, excluding public holidays.

Order Cut-Off Time:

Orders placed before 5:00 PM EST may begin processing on the same business day. Orders placed after the cut-off time will begin processing on the following business day.

2. Shipping Area, Methods, Costs and Delivery Times

VUELUME currently ships to addresses within the United States only.

The shipping carrier is selected based on the delivery destination and service availability. Carrier details will be provided with the shipment tracking information.

Standard Shipping:

Shipping cost: Free
Estimated delivery time: 5–7 business days

Express Shipping:

Shipping cost: $15.00
Estimated delivery time: 3–4 business days

Estimated delivery times include order processing and carrier transit time. Final delivery estimates are displayed during checkout.

Delivery dates are estimates and may be affected by carrier delays, weather conditions, public holidays, address issues, or periods of increased order volume.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive an automated shipment confirmation email containing your tracking number and available carrier information.

Tracking details may require 24–48 hours to become active or display updated movement on the carrier’s website.

4. Delivery Addresses and Restrictions

We may deliver to the following address types within the United States:

Residential addresses
Business addresses
P.O. Boxes
APO, FPO and DPO military addresses

Customers are responsible for providing a complete and accurate delivery address during checkout. Please contact us promptly if an address correction is required before the order ships.

5. Lost, Damaged or Incorrect Orders

Outbound Shipments:

If an order is lost or damaged during delivery, contact our support team so we can review the shipment and provide an appropriate resolution under our store policies.

Reporting Period:

If your package arrives damaged, broken or contains an incorrect item, contact us within 7 days of delivery at support@vuelume.com.

Please include your order number, a description of the issue and clear photographs of the product and packaging.

Resolution:

After the issue has been reviewed and verified, we may provide a replacement, refund or another appropriate resolution in accordance with our Return and Refund Policy.

Return Shipments:

For standard returns, customers are responsible for products that are lost or damaged while being shipped back to VUELUME.