Frequently Asked Questions

Find answers to common questions about VUELUME sunglasses, delivery, returns, payments, and customer support.

1. Do your sunglasses provide UV protection?

Our sunglasses include UV protection lenses for everyday outdoor use. Product-specific lens details are available on each product page.

2. Do you offer prescription sunglasses?

We currently do not offer prescription lenses.

3. Where do you ship?

We currently deliver orders within the United States only.

4. How long does delivery take?

Standard delivery is generally estimated at 5–7 business days.

Express delivery is generally estimated at 3–4 business days.

The final estimated delivery dates are displayed during checkout.

5. How much does shipping cost?

Standard shipping is free.

Express shipping is available for $15.00.

6. Which shipping carrier will deliver my order?

The carrier is selected based on the destination and service availability. Carrier information will be included with your tracking details after shipment.

7. How can I track my order?

After your order ships, you will receive a confirmation email containing the tracking number and shipment details.

Tracking information may take up to 24–48 hours to update after the shipping confirmation is sent.

8. What is your return policy?

Eligible products may be returned within 30 days of delivery when they remain unused and in their original condition.

Please contact our support team before sending a return so we can provide the appropriate return instructions.

9. What should I do if my order arrives damaged or incorrect?

Include your order number, a description of the issue, and clear photos of the item and packaging so our team can review your request.

10. What payment methods do you accept?

Available payment methods may include:

Visa
Mastercard
American Express
Discover
Diners Club
Shop Pay
Apple Pay
Google Pay
PayPal
Venmo

The payment methods available for your order will be displayed during checkout.

11. Can I cancel or change an order?

We may be able to update or cancel an order if it has not yet been processed or shipped.

12. How can I contact customer support?

You can reach our support team through:

Email: support@vuelume.com

Phone: +1 213-475-8407

Live Chat: Available 24/7

You may also submit a message through our Contact Us page.

13. What are your customer support hours?

Monday–Friday: 9:00 AM–6:00 PM EST

Saturday–Sunday: Closed

Messages received outside business hours will be reviewed on the next business day.

14. Is checkout secure?

Payments are completed through Shopify Checkout and processed using the payment method selected during checkout.

15. Do you issue refunds?

Approved refunds are returned to the original payment method in accordance with our Return and Refund Policy.

The time required for the refund to appear may depend on the payment provider or financial institution.

16. Business Information

Business Name: VUELUME

Website: https://vuelume.myshopify.com/

Business Email: support@vuelume.com

Phone Number: +1 213-475-8407

Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST