Refund policy

Last updated: August 4, 2026

VUELUME accepts eligible returns within 30 days of delivery.

To request a return, email support@vuelume.com before sending an item. Include the order number and reason for the return. After authorization, send the return to:

VUELUME

2242 Caper Tree Dr

Tustin, CA 92780

United States

Returns sent without prior authorization may not be accepted. Eligible items must be unused and in their original condition, with original packaging, tags, and any included accessories, protective case, or cleaning cloth. Items showing wear, scratches, damage, misuse, or missing components may not qualify for a refund.

For a change-of-mind return or incorrect style selection, the customer is responsible for return shipping. Original shipping charges are non-refundable. VUELUME does not charge a restocking fee.

If an item arrives damaged or incorrect, contact support@vuelume.com within 7 days of delivery and provide the order number and clear photos. After verification, VUELUME will provide a prepaid USPS return label or another appropriate resolution at no cost to the customer.

After an authorized return is received and inspected, VUELUME will notify the customer of the decision. Approved refunds are issued to the original payment method within 10 business days. The customer's bank or payment provider may need additional time to post the refund.